Maximizing recovery and liquidation is strictly dependent upon the approach taken when building and analyzing the recovery program. RMCB employs seasoned industry experts while utilizing every tool available to increase our industry leading results. The tools we use to assist us in our strong efforts include:
LETTERS:
Utilizing our own internal letter shop, which includes customized letter-writing services that will be developed specific to your needs, RMCB currently prints and mails millions of pieces of correspondence on behalf of our clients each year.
Our dunning process is unique simply because we understand that a tailor-made letter series does have a significant impact on overall collection performance. Our letter series works in conjunction with our phone efforts to compliment every out-bound call we make.
PHONE CALLS and MESSAGING
Our state of the art call center has all the necessary tools for success in recovery. We utilize modern day software/hardware and offer some of the most comprehensive training for our collectors.
SKIP TRACING and INVESTIGATION
RMCB uses every resource available in the industry today. We have contracts with some of the most prominent Skip Tracing and Information Service Providers in the country.
ANALYTICS
Utilizing a strong base of analytics, RMCB employs a methodology of scrutinizing the data that we output based on the ongoing recovery process. By doing so, we are able to study trends and identify anomalies, which ultimately lead to higher recovery and liquidation rates. These analytics also allow us to utilize historical data from our experience in order to draw correlations between clients and maximize recovery.
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